We are committed to the goal of achieving the highest standards of quality. Quality forms the basis of our value proposition, our brand image, and is the cornerstone upon which we build lasting relationships, where we are essential for our clients’ and partners’ success. It is the policy of company to provide world-class products and services across sectors and disciplines rendered, based on the following precepts:
CLIENT FOCUS
We have made a commitment to understand our current and future clients’ needs, meet their requirements and strive to exceed their expectations.
LEADERSHIP
Our Top Management is committed to creating and maintaining a working environment where people become fully involved in achieving our objectives.
ENGAGEMENT OF PEOPLE
We recognize that people are the essence of any good business and that their full involvement enables their abilities to be used for our benefit.
PROCESS APPROACH
We understand that a desired result is achieved more efficiently when activities and related resources are managed as a process or series of interconnected processes.
IMPROVEMENT
We are committed to achieving continual improvement across all aspects of our quality management system. This is one of our main annual objectives.
EVIDENCE-BASED DECISION MAKING
We are committed to making decisions relating to our quality system following an analysis of relevant data and information.
RELATIONSHIP MANAGEMENT
We recognize that an organization & the relationship it has with its external providers are interdependent and that a mutually beneficial relationship enhances the ability of both to create value.
REGULATORY REQUIREMENTS
Company is committed to comply with all applicable regulatory requirements.
To implement this policy, we have established a Quality Management System (QMS) in line with the requirements of international standards. The QMS aims to:
- Meet the requirements of interested parties and our social, environmental, charitable, regulatory and legislative responsibilities.
- provide the necessary resources and ensure that responsibilities and authorities are determined and communicated throughout the organization.
- Establish business and quality objectives, which are reviewed periodically through the management review process.
- Ensure that the QMS remains effective in achieving business and quality objectives, conforming to the requirements of all standards.
- Seek structured feedback from clients and partners, carry out actions in accordance with stated methods and client requirements.
- Assess opportunities for continual improvement.
We are responsible for understanding how clients interact with us, for defining measurements and improvement targets, and for driving actions to achieve quality goals. Our goal is to deliver value to our clients each time they interact with us directly or through our business partners in all the geographic markets we serve. We listen to client feedback and use the insights to improve client experience and quality.